Terms & Acceptable Use Policy

Edge Broadband is a local, family owned company. We enthusiastically respect and serve our community. As locals, it is important for us to be reliable, flexible, and affordable. We are currently using this exciting technology to bring high speed internet to people who want an alternative to other wireless providers, such as Cell or Satellite. We believe Edge Broadband is your best choice for today's internet and connectivity needs. Below you will find our Terms of Service and our Acceptable Usage Policy.

Conditions and Terms of Use for High-Speed Residential Internet Service

The Goal of Edge Broadband is to provide the best possible internet experience to all its customers. Edge Broadband has adopted this policy in the futherance of that goal.

All Edge Broadband customers and all others who use the service (the "user", "users", "customer", "customers" "you" or "your") must comply with this Policy. Your failure to comply with the terms outlined in this Policy may result in the suspension or cancellation of the Service Agreement. If you do not agree with the terms of this Policy, immediately stop the use of any and all Edge Broadband services and notify Edge Broadband so that it can close your account. Use of any Edge Broadband services constitutes an agreement to abide by the Policy.

The customer agrees that:

  • the Customer shall use the service for Internet access for computers located within the installed premise of service only. Wireless networks are only allowed if set up by an Edge Broadband technician to provide the necessary security to its network. Customer shall not lease or sublease or provide Internet access to others through the use of the service or otherwise without the express consent of Edge Broadband.
  • THE USE OF THE SERVICE IS AT CUSTOMER'S SOLE RISK. NEITHER Edge Broadband NOR ANY LICENSORS, EMPLOYEES, OR AGENTS WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES Edge Broadband, THEIR AGENTS, EMPLOYEES MAKE ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM USE OF THE SERVICE. THE SERVICE IS PROVIDED ON AN "AS IS" BASIS WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND. SPECIFICALLY, THERE IS NO EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE FOR THE SERVICES TO BE PROVIDED HEREUNDER. Edge Broadband, ITS EMPLOYEES, AFFILIATES, INDEPENDENT CONTRACTORS, SUBCONTRACTORS AND ASSIGNS SHALL NOT BE RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED EQUIPMENT, WITHOUT LIMITATION, Edge Broadband SHALL NOT BE HELD LIABLE FOR LOSS OF ANY SOFTWARE, HARDWARE OR DATA, IN WHATEVER FORM STORED ON ANY COMPUTER EQUIPMENT ONTO WHICH A WIRELESS MODEM AND ASSOCIATED EQUIPMENT IS INSTALLED. IT IS CUSTOMERS RESPONSIBILITY TO BACK UP ANY AND ALL DATA, AND SOFTWARE PRIOR TO THE INSTALLATION OF THE WIRELESS MODEM AND ASSOCIATED EQUIPMENT.
  • the Customer may be subject to additional charges, at Edge Broadband sole discretion, including, but not limited to bad check charges, non-pay reconnect fees, and early disconnect fees.
  • Edge Broadband shall not be liable to Customer for any damages arising from any event that is out of the control of Edge Broadband. Neither shall Edge Broadband be liable for indirect, special, incidental, exemplary, consequential, or any other form of money damages, including but not limited to, lost profits, or for the loss of data or information of any kind, however caused and arising out of or in connection with the performance of Edge Broadband or the provision of services or performance hereunder, whether based in contract, tort, or any other legal theory, and whether or not Edge Broadband has been made aware of the possibility of such damages. In no event shall liability exceed a refund of amounts actually paid by Customer for the then current month.
  • the bandwidth provided by Edge Broadband is a shared service. Any quoted bandwidth rating/transfer rate for High Speed Internet Service is a maximum rate and not guaranteed based upon the shared service. Edge Broadband reserves the right to manage its Networks to provide for maximum efficiency. Due to the demands of the Internet, the limitations of other networks that comprise the Internet and Customer’s equipment limitations, the maximum speeds may be available but only on a burst basis.
  • The acceptable use policy is outlined below. All customers must read and agree to the terms set forth in the Acceptable Use Policy as well as this Policy
  • the customer is 18 years of age or older.
  • the Customer indemnifies and will hold harmless Edge Broadband and its successors and assigns, from any and all copyright, trademark, patent or any other legal liability arising out of the use of this service.
  • breach of this Agreement by Customer may result in immediate termination of services in addition to liability for any and all damages, including attorney fees and costs.
  • the Customer is solely responsible for limiting access to objectionable materials that may be on the Internet. Edge Broadband takes no responsibility or liability for unauthorized viewing of said materials by minors or any other persons.
  • This agreement is and shall be governed by and construed in accordance with the laws of the State of Wisconsin applicable to agreements made and performed in Pennsylvania. Any cause of action of a Customer or its designated user with respect to the Service must be instituted within one year after the claim or cause of action has arisen or be barred.
  • any Edge Broadband Service purchased by a non-commercial entity is provided to the Customer for their private non-commercial use.

Conditions and Terms of Use for Edge Broadband Internet Service

The Goal of Edge Broadband is to provide the best possible internet experience to all its customers. Edge Broadband has adopted this policy in the futherance of that goal.

All Edge Broadband customers and all others who use the service (the "user", "users", "customer", "customers" "you" or "your") must comply with this Policy. Your failure to comply with the terms outlined in this Policy may result in the suspension or cancellation of the Service Agreement. If you do not agree with the terms of this Policy, immediately stop the use of any and all Edge Broadband services and notify Edge Broadband so that it can close your account. Use of any Edge Broadband services constitutes an agreement to abide by the Policy.


Unlawful activity


Generally Edge Broadband prohibits any activities that are illegal, fradulent, infringes on the rights of any person or entity, or interferes with the use and enjoyment of the Service by others. This includes but is not limited to the examples listed below:

Use of the service to:
  • transmit, receive, store, post, or otherwise disseminate any defamitory, obscene, libelous, unlawful, or threating data, information, or material.
  • in any way disseminate any material, data, or information that any reasonable person could deem as unlawful, or could constitute a criminal offense, or in any way violates any local, state, or federal law.
  • infringe in any manner the copyright or proprietary rights of any rights holders.
  • download or in any way distribute any copyrighted material without the express permission of the copyright holder.
  • engage in unsolicited bulk or commercial email messages ("spam").
  • perform any activity that disrupts the servers, services, or network of Edge Broadband or any other entity, commonly referred to as a denial of service attacks.
  • restrict, inhibit, or otherwise diminish with the ability of any person or entity, regardless of intent, purpose or knowledge, to use or enjoy the Service (with the exception of tools designed for saftey, such as firewall or parental control software).
  • falsify, alter, or remove message headers or packet headers or in any way alter normal network operations.
  • impersonate any person or entity by name or other identifier in messages, engage in sender address falsification, forge anyone else's digital or manual signature, or perform any other similar fraudulent activity, commonly referred to as "phising".
  • violate the terms of service, acceptable use, rules, regulations, or policies of any service, network, system, server, or application you access or use.
  • access any entities computer, network, data, or software without the consent of the owner; bypass or attempt to breach any security measures of any computer, network, service, or account. This includes but is not limited to using another entities credentials to which you are not authorized, accessing data not intended for you, and any unauthorized port scanning.
  • obtain, distribute, or use any tools or devices designed or commonly used for compromising the security of computers, networks, or software. This includes but is not limited to password generators, decoders, packet sniffers, keystroke loggers, cracking tools, and Trojan Horse programs.
  • perform any service, alterations, or modifications with the Edge Broadband equipment or Service or permit any other person to do such who is not authorized by Edge Broadband.
  • redistribute or resell the service or otherwise make the service available to anyone outside the premises. This includes wired and wireless networking technologies.
  • use the service as an Internet service provider, whether or not for profit.

Hosting and Servers on Resendial accounts:


Resendial accounts are provided for the use of internet services on computers and networked devices at the premises where the internet service is installed.
The Residential service can not be used to:
  • use dedicated, stand-alone equipment or servers from the Premises the provide content or services to anyone outside of the Premises.
  • use programs from the Premises that provide content or services to anyone outside of your premises.
  • use of encryption technologies to mask the presence of servers or server software.
  • use of the service for any business enterprise or purpose, whether or not for profit.

Responsibility for equipment:


The customer's premise equipment, hereafter referred to as CPE (sometimes referred to as a modem) is provided by Edge Broadband for use by the customer for the purposes of enjoying the Service. A fee is payed each month that the account is active for the rental of the CPE. The CPE remains the property of Edge Broadband. Edge Broadband will replace the CPE in the event that it is defective in the normal use of the internet service. Improper use or handeling of the CPE, or in the event that the CPE is lost or stolen additional charges for replacement including but not limited to equipment costs and labor costs will be the responsiblity of the customer.

Access to the configuration interfaces, includeing web based and command-line configuration is prohibited except when performed by a Edge Broadband agent or employee. Any other entity that accesses the configuration of the CPE may require that the CPE be reprovisioned by a Edge Broadband employee at the customer's expense.

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1. Latest Technology

We deploy, maintain, and utilize the latest technology available. We are excited about the latest technology and will continue to keep pushing the edge to serve you better and faster.

2. Professional Team

Our team consists of trained professionals, who are courteous and respectful to you, your home, and our community.

3. Reliable Support

We have local, reliable support, that can be contacted 24/7 via phone, email, or text message. A support call can be had onsite within minutes, not days or weeks like the other guys.

4. Community Care

Edge Broadbands goal is to provide a complete and convenient internet solution to everyone in the Whitewater Lake area. Allowing this service to be used for personal, recreational, or business use, for everyone to enjoy what Whitewater Lake has to offer.