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Fiber Internet delivers high-speed connectivity directly to your home. An underground fiber cable is installed and connected to a fiber unit mounted on the exterior of your home near your other utilities. From there, the cable runs inside your home, connecting to a power adapter and wireless router, providing seamless and reliable internet access.

Step 1: Coverage Verification
Edge Broadband will confirm that your address falls within our fiber network coverage area.

Step 2: Installation Scheduling
Once verified, we’ll contact you to discuss installation details and schedule a convenient 2-hour appointment window.

Step 3: Installation Process

• On installation day, our technicians will arrive within your scheduled window to set up your fiber line.
• A temporary fiber line will be laid on your lawn, running from the utility box at the road to a grey modem box (Network Interface Device, or NID) installed on your home. The line will be marked with flags for visibility.
• The technician will then install a line from the NID to your wireless router inside your home.

Step 4: Utility Marking & Final Burying

• After installation, Edge Broadband will coordinate with Diggers Hotline to mark existing buried utilities along the path of the temporarily laid fiber line.
• At this time, we ask that you mark your personal lines as well, such as dog fences, irrigation, propane lines, and electric lines to sheds or barns, etc. 
• Once the utilities are marked, Edge Broadband will return to safely bury the fiber line. This process typically occurs within 1-3 weeks, weather permitting.

Edge Broadband is dedicated to providing a smooth and reliable installation process to ensure you enjoy high-speed Internet with minimal disruption.

Managed WiFi is our premium router leasing program designed to give you top-tier tech support and peace of mind.

We’ll install one of our routers in your home so we can offer:

• FREE Remote troubleshooting and enhanced technical support
• FREE Automatic updates to keep your network running smoothly
• FREE router replacements if it stops working due to things outside your control

With Managed WiFi, you get expert support and reliable service—all included.

We offer four plans to fit your needs: Basic (50 Mbps), Power (300 Mbps), Ultra (500 Mbps), and Gig (1,000 Mbps). While all plans deliver reliable Internet, the right one for you depends on how you use it. Contact us, and we’ll help you choose the best plan!

VoIP stands for Voice over Internet Protocol, which is just a fancy way of saying phone calls over the Internet. Instead of using old-school phone lines, VoIP lets you make and take calls using your internet connection.

In short, VoIP is like regular phone service but smarter, cheaper, and way more flexible.

Check our fiber map under the "Internet" tab to see if your area is live or in progress. You can also click the sign-up link to enter your info, and our team will reach out to confirm your location and update you on our progress. Alternatively, give us a call, and we’ll check for you! We’ll keep a file for you, so when we go live in your area, you’ll be among the first to know.

If your internet isn’t working well in certain areas of your home, we can help! Give us a call or email, and we’ll discuss the best options for you.

Most customers find that a Wi-Fi extender helps deliver fast speeds to every corner of their home. If you need internet in another building—like a barn or garage—we can also install wireless bridges to extend your connection where you need it most.

Let’s find the right solution for you—reach out anytime!

If you're experiencing issues, try these quick steps first:

One device not working? Restart the device—this often solves the issue.

Multiple devices offline? Restart your router:
    1. Unplug the power cord.
    2. Count to 10 (slowly!).
    3. Plug it back in.

Be patient—it may take a few minutes to fully reconnect.

If you're still having trouble, we’re here to help!

Call us: 262.458.4220
Email: support@edgebroadband.com

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Log in to your account portal to report the issue

We offer after-hours support, so don’t hesitate to reach out—we’ll get back to you as soon as possible. No robots, just real local people ready to assist you!

While we do not currently offer TV services directly through Edge, we do recommend a few services that we personally trust! Give us a call—we’d love to help you find the best option for you.

Our dedicated office team is always ready to assist you! We take pride in offering live, local support from people who genuinely care about your needs. Whether it’s during regular hours or after hours, we’re here to help. Call us at (262) 458-4220 or email support@edgebroadband.com —we’re always here for you!

At the beginning of each month, you’ll receive your bill via email. We’ve made the payment process as easy as possible. Most of our customers mail checks, keep a card on file, or use our auto-pay option. You can also log into your portal on our website or stop by our office. We recommend mailing checks by the 10th of the month to ensure their delivery is timely. While we accept cash, please note that we don’t keep change on hand, so any excess amount will be applied to your next bill.

We keep things simple and eco-friendly! When you sign up, we’ll ask for an email address to send your monthly bill and any important updates. Need it sent to multiple emails? No problem—we can do that too!

• On the 1st of every month, you’ll receive your bill for the upcoming month.
• You’ll have a few days to make your payment.
• We’ll send friendly reminders to keep you on track!

If you're a new customer, your first bill will include prorated charges—this covers the time between your installation date and the start of your first full billing cycle. This ensures you're only paying for the service you’ve received.

If you have any questions about your bill, don’t hesitate to reach out—we’re happy to help!

• New user? Click on the "New Portal User" link and follow the instructions. The email address you provided during installation is the one you’ll use to register your account. If you're still having trouble, contact us, and we’ll guide you through the process!

• Already signed up? Click "Log In," then enter your username and password. If you've forgotten either, click the "Recover" link and enter your registered email. If you need help resetting your info, don’t hesitate to reach out—we’re here to assist you!

Once we install your fiber Internet, we notify Digger’s Hotline to mark any existing underground utilities along the route where we plan to bury your line. We do this after installation to minimize disruptions—less work for you, Diggers, and us!

We also ask that you mark any personal underground lines, such as:

• Septic systems
• Underground dog fences
• Propane lines
• Other privately installed lines/utilities

Once everything is properly marked, we can bury your cable quickly and safely, ensuring we don’t disturb existing lines or the surrounding environment.

This process can take a few weeks, especially in winter when the ground is frozen. We appreciate your patience and will complete the work as soon as conditions allow!

Edge Broadband started as a wireless Internet provider, but as we’ve grown, we’ve embraced better and more efficient ways to deliver the best service possible. While a few customers still use our wireless service, we are transitioning to fiber Internet for all our customers.

Fiber offers faster speeds, greater reliability, and the best experience for your online needs. We’re excited to bring you the future of Internet connectivity!

The short answer? No, you don’t have to worry about any of that!

No Data Caps: Your internet speed stays fast and reliable all month—no slowdowns, no limits.

No Overages: Use as much as you need; we won’t charge you extra if one month is higher than another.

No Contracts or Hidden Fees: What you see is what you get! We believe in simple, transparent pricing—no surprises, no taxes, just straightforward billing.

We’re here to provide hassle-free internet with no strings attached!

If you didn’t find the answer you were looking for, don’t hesitate to reach out:

Call us: 262.458.4220
Email us: support@edgebroadband.com 

During business hours, a live, local person will answer your call or email. After hours, a real person will get back to you as soon as possible. No robots—just friendly, personal service!